01
Remote Support
1st & 2nd line helpdesk support with instant remote access
Included
- Instant remote desktop access
- Software troubleshooting
- System diagnostics
- User account management
- Email and application support
Services
Support that stays with the problem.
Professional IT support from remote assistance to on-site technical work, hardware and software.
02
On-Site Support
3rd line technical support at your location
Included
- Hardware installation and repair
- Network setup and configuration
- Server maintenance
- Complex system troubleshooting
- On-site consultation
03
Hardware Services
Complete hardware installation and maintenance
Included
- Computer and laptop setup
- Printer and peripheral installation
- Network equipment configuration
- Hardware upgrades
- Preventive maintenance
04
Software Solutions
Software installation, updates, and troubleshooting
Included
- Operating system installation
- Software licensing and activation
- Application troubleshooting
- System updates and patches
- Data migration and backup
Hours
When the team is available.
Monday-Friday 8AM-6PM, Extended hours available.
Standard hours
Monday – Friday8:00 AM – 6:00 PM
Full support team available for all service types.
Extended hours
Evenings & weekendsBy appointment
Emergency support and scheduled maintenance available.