mpdee.SUPPORT

Pricing

Simple, transparent pricing.

Choose the support option that works best for your needs. No hidden fees, no long-term contracts required.

Option

Hourly Support

£50 first hour, £24/hr after

Perfect for one-off issues and ad-hoc support needs

  • No ongoing commitment
  • Remote and on-site support
  • Same-day response
  • Comprehensive diagnostics
  • Follow-up support included
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Option

Project-Based

Contact for quote

Custom pricing for large installations and migrations

  • Detailed project planning
  • Fixed-price quotes
  • Dedicated project manager
  • Implementation timeline
  • Post-project support
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Details

Pricing details.

Everything you need to know about our pricing structure.

Hourly support breakdown

First hour (minimum charge)£50.00
Additional hours£24.00/hour
Emergency callout (out of hours)£75.00 + hourly

Example: A 2.5-hour support session would cost £50 + (1.5 × £24) = £86.00

Monthly retainer benefits

  • Priority support queue
  • Reduced hourly rates (£18/hour)
  • Proactive system monitoring
  • Monthly system health reports
  • No minimum charge for support calls

FAQ

Pricing FAQ.

Do you charge for travel time?

For on-site visits within our local area (within 10 miles), travel time is included. For locations beyond this, we charge £0.45 per mile for travel expenses.

What's included in the first hour charge?

The first hour includes problem diagnosis, initial troubleshooting, and up to 60 minutes of active support work. This ensures we can properly assess and address your issue.

Can I cancel my monthly retainer?

Yes, our monthly retainers have no long-term commitment. You can cancel at any time with 30 days' notice. We believe in earning your business every month.

How do you handle emergency support?

Emergency support outside of business hours incurs an additional £75 callout fee, plus our standard hourly rates. We aim to respond to emergencies within 2 hours.

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