Knowledge Base
Simple, step-by-step guides to solve common computer problems. No technical jargon - just clear instructions anyone can follow to get their technology working again.
Slow Computer Performance
Computer running slowly, programs taking forever to open, system feels sluggish
Common Causes:
Too many programs running, insufficient RAM, malware infections, or background processes consuming resources
Quick Solutions:
- •Close unnecessary programs and browser tabs
- •Open Task Manager (Ctrl + Shift + Esc) to end resource-heavy tasks
- •Restart computer to clear background processes
- + 3 more solutions...
Internet or Wi-Fi Connection Issues
No internet connection, slow Wi-Fi, or intermittent connectivity problems
Common Causes:
Router issues, weak signal, ISP problems, network settings, or service outages
Quick Solutions:
- •Restart router and modem (unplug for 30 seconds, then plug back in)
- •Check Wi-Fi is enabled and not in Airplane Mode
- •Forget and reconnect to Wi-Fi network with password
- + 3 more solutions...
Printer Not Printing
Printer shows offline, no output, error messages, or print jobs stuck in queue
Common Causes:
Connectivity issues, offline mode, paper jams, empty ink/toner, or driver problems
Quick Solutions:
- •Check printer power, paper supply, and ink/toner levels
- •Verify cable connections or Wi-Fi connectivity
- •Set printer online in Settings > Printers & scanners
- + 4 more solutions...
Blue Screen of Death (Windows Crash)
Windows shows blue screen with error codes and restarts unexpectedly
Common Causes:
Hardware failures, driver issues, overheating, faulty RAM, or software conflicts
Quick Solutions:
- •Note down the stop code or error message displayed
- •Restart computer to see if it was a one-time occurrence
- •Update all device drivers, especially graphics and Wi-Fi
- + 5 more solutions...
Computer Won't Turn On
No response when pressing power button, or powers on but screen stays black
Common Causes:
Power supply issues, faulty outlets, dead battery (laptops), or hardware component failures
Quick Solutions:
- •Check power connections and try different outlet
- •For laptops, verify charger connection and try different charger
- •Look for any lights or fan activity when pressing power
- + 4 more solutions...
Virus or Malware Infections
Suspicious pop-ups, changed browser settings, extremely slow performance, or unusual behavior
Common Causes:
Downloaded unsafe programs, email attachments, visiting compromised websites, or outdated security
Quick Solutions:
- •Run full system scan with Windows Security (built-in antivirus)
- •Use secondary scanner like Malwarebytes for thorough check
- •Remove or quarantine detected threats
- + 4 more solutions...
Overheating Computer
Computer feels very hot, fans running loudly, or random shutdowns during use
Common Causes:
Dust blocking vents, failed cooling fans, high ambient temperature, or intensive tasks
Quick Solutions:
- •Ensure proper ventilation around computer
- •Clean dust from vents and fans with compressed air
- •Verify all cooling fans are spinning when computer is on
- + 4 more solutions...
Data Loss (Deleted Files or Drive Failure)
Important files accidentally deleted, drive not accessible, or data corruption
Common Causes:
Accidental deletion, hard drive failure, power outages during saves, or malware attacks
Quick Solutions:
- •Check Recycle Bin first for recently deleted files
- •Use File History or Previous Versions if available
- •Try file recovery software like Recuva or Windows File Recovery
- + 3 more solutions...
Low Disk Space (Hard Drive Full)
Warnings about low disk space, unable to save files, or system running slowly
Common Causes:
Accumulated files over time, large programs, temporary files, or insufficient initial storage
Quick Solutions:
- •Run Disk Cleanup to remove temporary and system files
- •Uninstall unnecessary programs and games
- •Move large files (photos, videos) to external storage or cloud
- + 3 more solutions...
Frozen or Unresponsive Program
Application shows "Not Responding" or completely freezes during use
Common Causes:
Software bugs, insufficient system resources, conflicts with other programs, or corrupted files
Quick Solutions:
- •Wait a moment to see if program recovers on its own
- •Use Task Manager (Ctrl + Alt + Del) to end unresponsive task
- •Restart the application after closing it
- + 4 more solutions...
Forgotten Password (Unable to Log In)
Cannot remember Windows login password or password not being accepted
Common Causes:
Memory lapse, recent password change, Windows updates, or account type confusion
Quick Solutions:
- •For Microsoft accounts: Use password reset on login screen or Microsoft website
- •For local accounts: Answer security questions if configured
- •Use password reset disk if previously created
- + 2 more solutions...
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- • Over 10 years of IT support experience
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Common Service Areas
- • Virus removal and malware protection
- • Data backup and recovery services
- • Network setup and troubleshooting
- • Hardware diagnostics and repair
- • Software installation and configuration